I have over 15 years of experience in the digital software application industry and am passionate about creating user centric products for business needs. I have specific expertise in Salesforce, ServiceNow, and SharePoint. I am a business and project lead with a strong business acumen and a deep understanding of the technical layers. I wear the hats of product manager, project manager, scrum master, product owner, analytics/UX designer as the job requires it. I am an energetic and goal-focused leader with a passion for innovation, quality, and delivering tangible results that exceed customer needs.
As a product manager/product owner, I have led strategizing and requirements efforts, mission and vision building, team management, client engagement, implementation, product marketing, and product health monitoring and support.
As a project manager, I have led crucial projects in the digital space for enhanced customer experience. I have owned and contributed towards project charters, gate documentation, project presentations, contracts, SOWs, and delivery and implementation plans.
My passion lies in the area of shaping and managing software products, addressing market trends and achieving customer satisfaction.