Web Analytics

Sarah Morgan

  • Product Manager
  • Quincy, MA, 02169, US
  • May 09, 2019
Full time Product Analyst Product Manager Product Owner Product Specialist

Personal Summary

Innovative, accomplished Product Manager highly regarded for 15+ years of progressive experience in helming the management of outstanding software products, excelling with industry leaders like Deloitte and Cengage. Respected as a motivational, influential leader and collaborator who guides team members in delivering superior software development while maintaining workflows. Builds and maintains lasting relationships, driving strategic alignment through a people-focused approach. Exemplary educational qualifications include a Master of Business Administration in New Product Development and a Master of Arts in Innovation from Northeastern University. Out-of-the-box thinker committed to making continuous product enhancements to enable growth.

Selected Highlights

  • Led enhancements to critical relationship management features to improve robustness and competitiveness in the market via extensive user research at EverTrue, leading to an 32% increase in user satisfaction ratings.
  • Guided core team of 8 pace-setting individuals at Cengage, creating a WebRTC portal for students to engage with each other and others; acted as a trusted advisor to senior leaders on product enhancements and avenues for continued profit increases.
  • Uncovered areas for potential digitization of content and created and maintained a roadmap of innovative technology offerings, guiding related improvements which would go on to secure 7 new accounts representing an 25% upturn in revenue in this specialty.
  • Oversaw substantial improvements to productivity/deliverable predictability through completely reengineered processes and the integration of agile cadence at Xively, resulting in a predictable, more efficient project schedule and meeting all milestones.
  • Defined state-of-the-art DevOps platform to maintain 99.999%+ uptime, exceeding industry standards.

Work Experience

Sr. Product Manager
Sep 2017 - EVERTRUE

Senior Platform Product Manager

Headed launch of first-in-class collaborative and immersive language learning platform which was praised by leadership and quickly regarded as a gold standard throughout the entire language learning industry. Collaborated with engineering teams to develop one-of-a-kind solutions while ensuring a cutting-edge platform.

  • Led core team of 8 pace-setting individuals, delivering a WebRTC portal for students to engage with each other and others; acted as a trusted advisor to senior leaders on product enhancements and avenues for continued profit increases.
  • Assessed relevant trends with a focus on language learning, and quickly became a subject matter expert.
  • Identified areas for potential digitization of content and created and maintained a roadmap of innovative technology offerings, guiding related improvements which would go on to secure 7 new accounts representing an 25% upturn in revenue.
  • Engaged with students and instructors to assess platform features for value and identified many critical opportunities, including the messaging effort which retooled the communication flow and was cited as vital to improved distinction among competitors.
Featured Speaker
Dec 2018 - PRODUCT SCHOOL

Present and engage with the local and online software community on a variety of product
management and software focused topics.

Senior Platform Product Manager
Feb 2016 - Sep 2017 CENGAGE LEARNING

Headed launch of first-in-class collaborative and immersive language learning platform which was praised by leadership and quickly regarded as a gold standard throughout the entire language learning industry. Collaborated with engineering teams to develop one-of-a-kind solutions while ensuring a cutting-edge platform.

  • Led core team of 8 pace-setting individuals, delivering a WebRTC portal for students to engage with each other and others; acted as a trusted advisor to senior leaders on product enhancements and avenues for continued profit increases.
  • Assessed relevant trends with a focus on language learning, and quickly became a subject matter expert.
  • Identified areas for potential digitization of content and created and maintained a roadmap of innovative technology offerings, guiding related improvements which would go on to secure 7 new accounts representing an 25% upturn in revenue.
  • Engaged with students and instructors to assess platform features for value and identified many critical opportunities, including the messaging effort which retooled the communication flow and was cited as vital to improved distinction among competitors.
Senior Product Manager
Mar 2015 - Nov 2015 XIVELY BY LOGMEIN

Led 6 engineers worldwide to deliver on cloud platform needs, establishing reliable communication channels to maintain workflow. Upheld the highest standards of efficiency and quality in coordinating releases and upgrades. Managed backlog for platform and tool features and functionality, incorporating software solutions like GitHub and Slack to reduce crosstalk.

  • Oversaw substantial improvements to productivity/deliverable predictability through completely reengineered processes and the integration of agile cadence, cutting down average project schedule variance by 50% and meeting all milestones.
  • Defined state-of-the-art DevOps platform to maintain 99.999%+ uptime, outpacing industry standard performance.
  • Identified internal platform requirements and other critical information to formulate a comprehensive product vision.
  • Championed disaster recovery process/solution for AWS infrastructure, and trained incoming hires on relevant procedures.
Product Manager
Jun 2013 - Feb 2015 ALTISOURCE LABS

Delivered requirements documents, industry white papers, and customer research to competitively engage the enterprise mortgage solution software space, exceeding expectations and succeeding against established leaders.

  • Defined best-in-class product.
  • Excelled as an evangelist in representing the voice of the homeowner in the development process, establishing constructive alliances and distilling needs effectively from large data sets.
  • Offered superlative software products for mortgage servicing professionals, gaining a reputation for ingenuity and problem-solving skills; understood needs through use of data flow modeling, workflow analysis, and functional decomposition analysis
  • Created/revised analysis artifacts and deliverables.
Platform Operations Engineer
Dec 2011 - May 2013 LATTICE ENGINES

Implemented new customers and ran upgrades and updates, ensuring strict adherence to all company policies and procedures. Employed Salesforce integration to pull data from a customer CRM into Lattice database for analysis, gaining a strong understanding of various technical processes and coaching various employees to utilize new information.

  • Provided system support to achieve exceptional uptime and support record-breaking user service scores.
  • Monitored production and staging environments; diagnosed network and database issues in an agile, startup environment
  • Provided T2 support for clients, gaining regular commendations for quickly resolving time-sensitive issues.
  • Implemented Pentaho ETL solution across its entire lifecycle to improve data management.
  • Noted for vital contributions in automating Saleforce.com nightly synchronizations to optimize delivery of SaaS Sales Analytics solution, ensuring continued productivity and drastic reductions in related organizational inefficiencies.
  • Achieved client uptime close to 99% and provided support for escalated issues.
Sr. Data Analyst
Feb 2010 - Nov 2011 Deloitte Managed Analytics (Fmr. Oco, Inc.)

Oversaw data quality process and integrated SAP Business Objects environments for customers, meeting short- and long-term objectives while supporting continuous improvement projects.

  • Developed and implemented delivery QA workflow which was subsequently scaled out across the organization.
  • Provided data analysis and investigation to diagnose and resolve issues in load scripts, transformation processes, and more, aiding leadership in creating other standard operating procedures to streamline the entire effort.
Systems Engineer
Jan 2008 - Feb 2010 ZOOMINFO
  • Liaison between product management, development, IT, QA and Tier I support in an Agile environment.
  • ¬†Designed and implemented processes to ensure system stability and efficiency
  • Built, implemented, and supported production environment of .Net applications running on Windows 2003
    servers on IIS behind a physical load balancer in virtual clusters from OS install to end of life
  • Built, implemented, monitored and supported cluster of full text servers running Windows 2003 and running a proprietary full text search service
  • Administered multiple MS SQL 2005 servers in absence of a certified database administrator. Learned SQL
    server troubleshooting and optimization skills on the fly to fill knowledge gaps by leveraging online resources and SQL server documentation
  • Built and administered a new web environment of Linux servers (Ubuntu) running JBoss in a load balanced,
    clustered beta environment with no previous Linux/Unix knowledge and in the absence of formal training
  • Researched and advised management on the replacement of existing physical load balancer to ensure a more
    stable and scalable web infrastructure
  • Provided 24/7 support on a monthly rotation resulting in 99.9% site uptime during tenure
QA Engineer
Jun 2007 - Jan 2008 OMGEO, LLC
  • Designed and implemented whitebox style tests for the middleware layer of flagship
    product.
  • Customized and executed tests on the in-house test harness running on virtual Unix machines
  • Verified data and results using Microsoft SQL Server Profiler and ad-hoc queries
  • Ensured testing efficiency with Product Management, Product Design and Development in Agile environment
  • Utilized knowledge of FIX protocol messaging to troubleshoot client issues escalated to development
Senior Product Support Specialist
Oct 2003 - Jun 2007 EZESOFT

Senior Product Support Specialist

  • Provided testing and feedback during code migration from Delphi to .Net
  • Supported internal teams administering proprietary data transfer and load software/FIX application
  • Assisted consultants with technical customizations including script writing, batch file writing, stored procedure
    customization and settings/configurations
  • Assisted in hiring/training of new employees, increasing team size 10x in 2 years
  • Filled consulting gaps in rapidly expanding offices with multiple new clients and complex solution set

Software Consultant

  • Managed implementation projects for hedge fund clients; provided training and support
  • Worked closely with product management team to ensure optimized configuration and training, data
    retrieval, report writing and account management
  • ¬†Investigated and resolved data issues using Microsoft SQL server tools like Profiler and ad-hoc queries

QA Engineer

  • Tested a software suite for hedge fund applications written in Delphi/.Net communicating with a MSSQL
    Server database on a multicast messaging layer
  • Investigated and resolved data issues using Microsoft SQL server tools like Profiler and ad-hoc queries

Education

MBA - New Product Development
NORTHEASTERN UNIVERSITY
Innovation
NORTHEASTERN UNIVERSITY
BS - Computer Science
ECKERD COLLEGE